Free standard delivery for orders over $100
Australian standard wide delivery is from $8
Express delivery is from as little as $12

Australia Express Delivery Times:

• Sydney: (1 business day)
• Melbourne: (1-2 business days)
• Brisbane: (1-2 business days)
• Canberra: (1-2 business days)
• Hobart:  (1-2 business days)
• Adelaide: (1-2 business days)
• Darwin: (2-3  business days)
• Perth: (1-2 business days)

Australia Standard Delivery Times:

• Sydney: (2 business days)
• Melbourne: (3-4 business days)
• Brisbane: (3-4 business days)
• Canberra: (3 – 5 business days)
• Hobart: (5-6 business days)
• Adelaide: (5-6  business days)
• Darwin: (5-6  business days)
• Perth: (5-6  business days)

PROCESSING TIMES

Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. Tracking information is sent via email on the day the orders are shipped out.

RETURNS

Refunds are available for all full-priced items. Items must be returned within 14 days of receipt for a refund and any received thereafter may be denied. Your return parcel must be post stamped within 14 days of you receiving the order.

REFUNDS

 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

LATE OR MISSING REFUNDS

 If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@getspliced.com.au.

EXCHANGES 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@getspliced.com.au and will provide you further details.

INCORRECT OR FAULTY ITEMS 

If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at info@getspliced.com.au and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item

SHIPPING 

To return your product, you should mail your product to: 8 Gallina Drive, Spring Farm, NSW, 2570, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable except in cases where we may have made an error. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please note that the goods are your responsibility until they are returned to Get Spliced. Get Spliced will not issue a refund on item/s that are not received by your sender or are lost in transit.